Dear ParentVUE and StudentVUE users,
Some users are currently experiencing long response times or receiving errors when accessing the Phoenix portal. It appears that the volume of users and page requests has exceeded the volume capacity estimation of the vendor. At the vendor’s request, we’ve increased the number of processing servers from four to seven. We are in the process of testing system capacity to ensure the portal can handle the increased user load.
We’re really excited about the number of students and parents who are participating but disappointed in some of the challenges and delays you’re experiencing. We appreciate your patience during this first month of implementation. We understand your frustration and are diligently working to fix technical issues quickly ensuring an awesome user experience.